Frequently Asked Questions

  • General information

    General information related to the web site.

  • Use of the web site

    Issues related to the use of the web site.

  • Supervision

    Issues related to the supervision by mountain professionals registered on the web site.

  • Professionals

    Issues related to the professionals registered (or not) on the web site.

    • How to compress an image in order to download it?

      If the photos you want to use on your profile page or on your activities cannot be uploaded because they are too big, the solution may be to compress them.

      Here's an online method to do this:

      1. Go to Compressor.io.

      2. Click on "TRY IT!"and then click on "SELECT FILE".

      3. The size gained appears. Now you just have to save the new image by clicking on "DOWNLOAD YOUR FILE". The name of the image is then changed so that the original image is not overwritten.

    • How to crop a face picture?

      This photo must represent your face in order to introduce you to the visitors.

      If you do not have a directly usable photo, you can crop your face from a larger photo.

      Here's how to proceed:

      1. Go to web site resizeyourimage.

      2. Click on "Choose file" and select in your folders the image on which your face appears.

      3. Use the arrows and buttons to define a more or less square area in which your face is centered.

      4. If cropping is OK, click the "Resize" button.

      5. The new image appears, click on "Save". Save it under a new name so you do not overwrite the original image.

      6. Use this image as an avatar photo.

    • How to crop your introduction panoramic picture?

      If you do not have a suitable panoramic picture, you can crop it on standard format picture (4/3 or 16/9).

      Here's how to proceed:

      1. Go to the site convertimage.net.

      2. Go to part 1: "Choose the output picture format :".

      Click on the icon "JPG".

      3. Go to part 3: "Select your image".

      Click on "select your image" and select in your folders the chosen picture.

      Click on the icon to see the "YES" from "I agree to the terms of use".

      Finally, click on "Convert this image".

      4. Define an area on the image that has one of the following criteria:

      • Dimension of 1920x252 pixels OR
      • A width/height ratio of about 7.6.

      Then click on "Validate".

      5. Click on "Download the image".

      Save it under a new name so you do not overwrite the original image.

      6. Use this image as an introduction panoramic picture.

    • How to name the photos to improve SEO?

      You have to give them an explicit name, which corresponds to the content of the picture.

      For example, for the face picture: brad-pitt-rock-climbing-instructor.jpg.

      Or for a photo related to an offer: gokyo-lake-khumbu.jpg, mont-blanc.jpg...

    • What is the introduction panoramic picture?

      This is the panoramic image that appears at the top of your profile page.

      It is on this image that your slogan is written if you have one.

      The presentation image can represent a landscape that you like or that you know well, one of the activities that you propose on the site, etc.

      If you have a panoramic image you can use it as is.

      If you take a picture in a standard format (4/3, 16/9 or other), only a center strip will be displayed.

      And if you want to crop a picture better, go to the question "How to crop your introduction panoramic picture?" of this FAQ.